Terms & Privacy Policy

3.1– Confirmation of reservation

4.1– Concluded contract on Discover-Afrika letterhead paper

4.2 – Format of the Buyer/Seller contract

Preamble

These general sales conditions lay down the conditions for executing activities related to the organisation of travel and tourism and the sales of transport titres (tickets) by Discover-Afrika Travel Agency. The provisions are inspired by those that regularise activities of most travel and tourism industries in the world.

ARTICLE 1 – Terms of use of the site

Please read the General Conditions of Sale and Use carefully before accessing or using our website. By visiting this site and/or purchasing one of our products, you agree to our “Service” and agree to be bound by the Terms and Conditions of Sale. These Terms and Conditions of Sale and Use apply to all users of this site.
If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services provided there. If these Terms and Conditions of Sale and Use are considered an offer, the acceptance is expressly limited to the General Conditions of Sale and Use.
By visiting this site and/or purchasing one of our products, you represent that you have reached the age of majority in your country, state or province of residence and that you have given us your consent to allow any dependent minor to use this website.
You also declare that all information provided in connection with the use of this site is true and correct. Remember that false or misleading information may constitute a criminal offence.
All new features and tools that will later be added to this site will also be subject to our Terms and Conditions of Sale and Use. You can check the most recent version of the General Conditions of Sale and Use at any time on this page.

ARTICLE 2 –Prohibited Uses

The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright).
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our written permission.
You must not transmit worms, viruses or any other code of a destructive nature. Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.

ARTICLE 3 – Reservations and Payment Currency

All rates quoted are based on prevailing prices and include value added tax. Prices are confirmed at the last step of the reservation when you click “book”, “make a reservation” or similar, depending on the product. Prices shown may fluctuate based on taxes. All our prices are quoted in Euros or in Franc CFA XAF except otherwise indicated, and as such all payments and refunds are expected to be made in Euros or Franc CFA XAF. Discover-Afrika Travel Agency is not responsible for currency fluctuations or government taxes that may occur from the date of your booking until a refund is made.

3.1 – Confirmation of reservation

After booking, you will receive a confirmation e-mail with all the details of your booking and a booking number. Please make sure all your reservation data is correct.

ARTICLE 4 – Your contract

We offer through this website, an online travel agency service. Any booking made on this website and confirmed by Discover-Afrika, also means payment obligation. By your reservation on our site, you establish directly a contract with Discover-Afrika.

4.1 – Concluded contract on Discover-Afrika letterhead paper

The concluding sales/contract between the Discover-Afrika Travel Agency and the client must be written and signed on a letterhead paper of the company that clearly indicates the Full names of the company, its address and administrative authorisation to operate. Discover-Afrika must, therefore, communicate to its consumer, all information related to the total price of his/her tour package, the dates of arrivals and departures, as well as the nature of the trip such as:
► The destination, means, category and characteristics of transport used;
► The type of accommodation, its state, comfort offered and main characteristics, its approval and tourist ranking following the regulations of the reception country;
► The Meals to be provided;
► The description of the itinerary of the trip;
► The administrative and health formalities to be fulfilled by the client, notably in the event of border crossing, as well as the deadlines for fulfilment;
► All other visits, excursions or services that are included in the tour package, but that are optional and would necessitate additional charges;
► The minimum and maximum size of a group which can be accepted in order for the trip to be realistic. All our tour packages are subjected to a minimal and maximal number of participants in a group for it to be realised;
► The latest date or deadline for booking any of our tours and except otherwise, it should not be programmed lesser than 21 days;
► The amount or percentage of the total price of the trip to be paid in advance at the time of signing the contract as well as the deadline for the payment of the totality of the tour cost;
► The possibility of price adjustment and the modalities of price adjustment;
► The conditions for the cancellation of the contract;
► The precisions concerning the risks covered by insurance and the amount insured in the insurance contract appertaining to the responsibility of third parties’ liability of non-profit organisations and local tourism institutions, if the insurance policy was handled by Discover-Afrika Travel Agency;
► Information relating to optional coverage of insurance contract that covers certain special hazards such as repatriation costs in case of ill health, accident or death.

4.2 – Format of the Buyer/Seller contract

The final contract between Discover-Afrika Travel Agency and the customer must be written down, produced in two copies and signed by both parties. One copy must be handed to the customer after signature and the final sales contract must content the following clauses:
► Name and address of Discover-Afrika, its guarantor and insurer as well as the name and address of its ground manager/organiser;
► The destination(s) of the trip and in the case of separate interval tours, the different periods and dates of the tours;
► The transport means, characteristics and categories used as well as the places, dates and time of departure and return;
► The type of accommodation, its situation, level of comfort and principal characteristics, its approval and tourist classification with respect to the regulations of the country concerned;
► The number of meals to be provided;
► The itinerary to be respected;
► All the visits, excursions or services to be provided in the total price of the tour package;
► The total price of all estimated services to be provided as well as all the indicated modifications made and agreed upon by both parties before the conclusion of the sales contract;
► Indication of all royalties or landing fees, airport/seaport loading and offloading taxes, and visitors’ tax, in the case where they are not included in the price of services to be provided;
► The payment schedule and modalities. However, the final payment to be made by the client should in no case be less than 30% of the total price of the tour package and should be paid at the moment of presentation of traveling documents such as invitation letters, air ticket reservations, hotel reservations or visas;
► Special sales conditions requested by the customer and accepted by Discover-Afrika Travel Agency;
► The procedures and competent authorities by which the customer can summon Discover-Afrika for a claim in the shortest time possible. This claim must be written and Discover-Afrika Travel Agency must acknowledge reception of the summon/claim by pending its signature through the intermediary of its ground manager/organiser or any of its other service providers;
► The deadline for informing the customer of possible cancellation of a trip by Discover-Afrika Travel Agency in the case of a group tour whereby the minimum threshold of participants is not met;
► The conditions for cancellation of the trip;
► The precisions concerning risks covered by insurance and the amount insured in the insurance contract appertaining to the responsibility of third parties’ liability of non-profit organisations and local tourism institutions;
► Information concerning insurance contract covering the consequences of some annulation cases as registered by the customer (indicate the police number and name of insurer), as well as the contract covering certain specific risks assistance such as the repatriation charges in case of accident, ill-health or death. In this case, the customer should provide to Discover-Afrika a document indicating all the risks covered and all the risks not covered;
► The deadline for Discover-Afrika Travel Agency to inform the customer in the case where the customer wants to rupture the contract;
► Discover-Afrika Travel Agency must provide to the customer, at least 6 days prior to the date of his/her departure, by writing, the following information:

a- The name, address and telephone number of its local representative(s) or the name, address and telephone number of its local organisation which is liable to help the client in case of difficulties.

b- For trips involving minors (children less than 12 years of age) abroad, Discover-Afrika would need to establish a direct contract with the parents/guidance of the minor abroad or in situ if there is a representative of the minor in the country concern.

ARTICLE 5 – Terms of payment (Dates and Methods of Payment)

► We require a 20% of the totality of the cost of the trip as from the moment of conclusion of the sales contracts each of our tours, and the rest of the 100 % totality of the cost of the trip is expected to be paid at least 45 days before the commencement of the trip or at the moment of the submission of the travel documents such as invitation letters, visas, passport, etc.

► We accept major credit cards such as Visa, MasterCard and American Express. If you prefer to pay your reservation with a bank transfer, then you are expected to send us all the information concerned. Payments can also be done through the money transfer agencies such as Western Union and MoneyGram.

ARTICLE 6 – Transfer of contract

The customer may transfer his contract to another person who fulfils similar conditions like him/her to undertake the trip so long as the trip has not yet started. But the decision to transfer the contract must be done in advance and must be made by writing and the transferee should ensure that Discover-Afrika acknowledges reception of the transfer transaction. Such decisions must be made latest 7 days before the start of the trip or 15 days before the start of the trip, if it involves a cruise trip.

ARTICLE 7 – Modalities of Price adjustment

i- Once the contract stipulates a deliberate possibility of price adjustment, it should equally state the specific modalities for estimating the price variations, whether they are in the rise or the drop. This mostly concern the transportation expenses and related taxes, fluctuation in currencies, and other services mentioned in the contract.

ii- If, before the departure of the customer, and Discover-Afrika realises that it is constraint to make modifications on one or more of the essential elements of the contract such as an increase in price, the customer, after being informed through a registered mail with acknowledgement receipt, may, without any prejudice to claims for compensation for eventual damages caused;

a- Either terminate his/her contract with Discover-Afrika and immediately request the reimbursement of the total sum paid without any penalties or;

b- Accept the modifications or substituted trip proposed by Discover-Afrika. In this case, a contract amendment stating the modifications made shall then be signed by the two parties.

iii- In the case of a price drop, the price reduction shall be calculated and deducted from the total sum paid. If there is any remaining balance to be paid to the client, then the price reduction should be deducted from it before the date of his/her departure or any excesses refunded to him/her before the start of the journey.

ARTICLE 8 – Submission of required legal documents to travel agent (agency)

he final conclusion of all sales/contract, whether they are related to the organisation of trip or the sales of transport titres, requires that the client submits to Discover-Afrika Travel Agency the appropriate documents that are required by Law in the country concerned.

ARTICLE 9 – Responsibility of the travel company

Discover-Afrika is responsible to provide all preliminary information to the customer and reserves the right to modify certain elements of the information. In such a case, Discover-Afrika must clearly explain why there must be such modification(s) and what elements are to be modified. Whatever be the case, such modification(s) must be transmitted to the customer in writing before the signing of the sales contract.

ARTICLE 10 – Intermediary for transport companies

We reserve the right to update modify or replace any part of the Terms and Conditions of Sale and Use. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of the website constitutes an acceptance of these changes.

ARTICLE 11 – Transport titles as contract between customer and transport companies

Discover-Afrika shall be mandated to deliver one or more tickets to the customer for his/her entire trip at the responsibility of the transporter or transport company. In this case, the issued ticket(s) shall automatically constitute the contract entered between the client and the transport company.

ARTICLE 12 – Modification and cancellation conditions

i-  If, prior to the departure of the trip, and Discover-Afrika cancels the trip, it shall notify the customer by registered mail with acknowledgement of receipt. In this case, the customer shall, without any prejudice to claims for compensation for eventual damages caused, immediately be refunded the totality of the money paid to Discover-Afrika for the trip, without paying a fine. However, Discover-Afrika is required to pay a compensation allowance which is at least equal to the fine the customer would have paid had it been the cancellation was attributed to him/her. Notwithstanding, the provisions of this article shall in no way pose an obstacle to the conclusion of an amicable contract between Discover-Afrika and the customer with the aim of persuading the customer to accept a substituted trip proposed by Discover-Afrika.

ii-  If, after departure of the customer, and it becomes impossible for Discover-Afrika to provide a substantial share of the services stated in the contract, (as a result of Force Majeure such as terrorism, natural disaster and other unforeseen circumstances) that constitute an important percentage of the price paid by the customer, Discover-Afrika shall immediately take the following measures, without prejudice to claims for compensation for eventual damages caused:

a-  Either propose substituted services in replacement of the initial set forth services. This substituted services should be equal in price and quality to the initial services. And if the services accepted by the client are inferior in quality and price, Discover-Afrika shall reimburse the difference in price during his/her return;

b-  In the case where there is no possibility of substitution or when the substituted services are rejected by the customer, with valuable reasons, Discover-Afrika shall without any extra cost, pay only for the return transport fare of the customer, under conditions which could be deemed as equivalent to both parties, and to an agreed destination.

iii-  Once a trip has been booked by a customer, he/she must guarantee their reservation by an immediate payment of at least 20% of the total cost of the trip. The totality of the package cost must be paid at least 45 days before the departure date. Once the customer has paid the totality of the cost of the trip and he/she wishes to cancel the trip, this cancellation must be done at least 21 days before the commencement of the trip. After this deadline, the following fines shall be implemented:

a-  Cancellations made 30 days before the commencement of the trip:
There shall be a total refund of the trip cost with following deductions made;
– Commission for honoraria
– Charges of all bank transfers
– Charges claimed by our suppliers such as hotels, restaurants, car rentals and air companies.

b-  Cancellations made between 21 and 30 days before the commencement of the trip:
In addition of the above three deductions, a fine worth 25% of the total trip cost shall also be deducted.

c-  Cancellations made between 15 and 21 days before the commencement of the trip:
In addition of the above three deductions, a fine worth 50% of the total trip cost shall be deducted.

d-  Cancellations made less than 15 days before commencement of the trip:
There shall a fine worth 100% of the total trip cost.

If a customer is not present at the departure of tour, if a customer joins the tour after the date and time of departure, if a customer leaves the tour before the end, no refund will be made.
In case of changes, inform us by email at least 4 weeks before the departure date.

Restrictions: in all cases of cancellation, the bank charges related to the refund will be borne by the customer.

Discover-Afrika reserves the right to change the routes or the departure times without notice if this is necessary because of the weather or for other reasons beyond our control.

ARTICLE 13 – Changes to the General Terms and Conditions of Sale and Use

We reserve the right to update modify or replace any part of the Terms and Conditions of Sale and Use. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of the website constitutes an acceptance of these changes.

ARTICLE 14 – Travel Documents

It is your responsibility to have in your possession all travel documents, passport, Visa, as well as vaccinations required by the authorities and this, at your expense. If you do not know which documents to obtain, please contact the Embassy of your destination country in your respective countries. Travellers who do not have the documents required by the authorities may be refused entry. In such a case, cancellation fees apply and Discover-Afrika or one of its representatives cannot be held responsible if a traveller is not in possession of the documents required to make the trip. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

ARTICLE 15 – Travel Insurance

Discover-Afrika strongly recommends to its customers to take out a travel insurance before departure. However, it is important to find out about the medical services and coverage offered by your travel insurance. Your travel insurance should be adapted to your activities.

ARTICLE 16 – Errors, Inaccuracies and Omissions

There may be occasional information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to tours, products, prices, promotions, offers, payment deadlines and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate, and at any time without notice (including after you have placed your order).

ARTICLE 17 – Accuracy, completeness and timeliness of information

The information provided by Discover-Afrika on this site has been compiled with great care and is constantly updated. Despite the most careful control, accuracy cannot be guaranteed. Therefore, Discover-Afrika disclaims all warranties as to the accuracy, completeness and timeliness of the information provided on this site. This also applies to third party links. These are external websites on whose content we have no influence.

ARTICLE 18 – Right of refusal

Discover-Afrika reserves the right to refuse access to services to any person at any time, to refuse boarding or to expel from the travel bus any person who may be a danger to the smooth running of its activities. Anyone whose unacceptable behavior makes it difficult to continue the journey and which proves to be a danger to other passengers (aggression, drunkenness, etc.). In this case no refund or compensation can be obtained. All expenses incurred as a result of a denied boarding or an eviction from the travel bus will be at the customer’s expense.

ARTICLE 19 – Third Party Links

Some content, products and services available through our Service may include third party links. Third party Links on this site may redirect you to third party websites that are not affiliated with us. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

ARTICLE 20 – Confidentiality

Discover-Afrika is committed to respecting the privacy of its customers and therefore not to disclose any individual customer information or other information from personal profiles to any third party.

ARTICLE 21 - Security / SSL Encryption

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

ARTICLE 22 – Availability of the site

The current site https://www.discover-afrika.com is available 24 hours a day, 7 days a week. However, we reserve the right at any time to modify or discontinue the Service (as well as any part or any content of the Service) without notice. Discover-Afrika will not be held liable for damages resulting from the interruption, suspension or temporary or permanent stoppage of the service.

ARTICLE 23 – Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

ARTICLE 24 – Cookies

Discover-Afrika site may use cookies. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

ARTICLE 25 – Copyright

Official copyright notices appear on this site. All rights reserved. International copyright laws protect all images, text, programs and other materials on this site. Any commercial use of the site is prohibited except with the written permission of Discover-Afrika. By using this site, you agree not to change or delete any copyright notices or other proprietary notices from the items displayed on this site. The use of the Site does not confer any right of ownership of any element of the site.

ARTICLE 26 – Special Sales Conditions

The client declares having read and understood the following provisions before placing an order any of the following tourism packages offered by Discover-Afrika. It is the exclusive responsibility of each client to determine their travel needs and exigencies, choose their centre of interest and shape the tours to their taste and ensure the compatibility of the tours.
The tour packages of Discover-Afrika are organised and sold under the following specific conditions:

Services included in our tour packages
Our tour packages as well as our prices consist of the following:
► Airport pick up and drop off;
► Three meals a day, lodging, and all the services and activities stipulated in the programme;
► Land transport, and depending on the nature of the tour, domestic flights;
► The services of a main guide, and one or several local guides, trackers and carriers.

Services not included in our tour packages

Our tour packages as well as our prices do not consist of the following:
► Passport, visas, vaccination costs and charges related to other formalities;
► Insurance, repatriation fees and luggage charges (strongly recommended);
► Drinks, personal expenses, tips and optional visits and excursions;
► Airport taxes payable in Cameroon as well as those payable abroad;
► Charges for delays in air, rail or maritime transport.

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